Refund policy
Returns & Refund Policy
At OrthoEase, your comfort and satisfaction are our priority. If you’re not completely happy with your purchase, we’re here to help.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be in its original condition
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Unused and in original packaging
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Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
Include your order number and reason for return. Our team will guide you through the next steps.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will arrange a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used (e.g. personal care products).
Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, your order may already be processed and shipped.
Contact Us
If you have any questions, feel free to reach out:
We aim to respond within 24 hours.