Shipping policy
Shipping Policy
At OrthoEase, we are committed to delivering your order quickly and reliably.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or holidays will be processed the next working day.
Delivery Time
We offer Fast UK Delivery on all orders.
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🇬🇧 United Kingdom: 5–7 business days
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🇺🇸 United States: 5–8 business days (when available)
Please note that delivery times may vary slightly due to high demand, courier delays, or seasonal periods.
Shipping Costs
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Free Shipping on all orders (limited time offer)
(You can change this later if needed)
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can use this to monitor your delivery in real time.
Delays
While we aim to deliver within the estimated timeframe, delays can occasionally occur due to:
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High order volumes
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Customs or courier issues
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Weather or unforeseen circumstances
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
If your package is lost in transit, please contact us and we will assist you.
OrthoEase is not responsible for packages marked as delivered but not received.
Contact Us
If you have any questions about your order or shipping, feel free to contact us:
We’re here to help and will respond within 24 hours.